Note: New employees will be placed at the first step which is $68,724 per year, second step $72,204 per year or third step at $75,864 per year (depending upon experience). Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on annual basis, until the maximum step of $83,736 per year is reached on the salary schedule.

We are seeking people who recognize the critical role community colleges play in social justice, who have ability in this space, enthusiasm for this work, ideas and vision to improve our approaches, and a commitment to achieving equitable academic success for the 50,000+ students attending our five beautiful colleges and centers. Our social justice work calls for employees who have a sense of social responsibility, interest in our community and world in which we live.



The intention of social justice work is to strengthen humanity by understanding that every person deserves the benefits of fully participating in our society and institutions.



Academic researchers have illustrated that crucial social justice principles are a compilation of equality, equity, diversity, inclusion, engagement, environmental sustainability and human rights. These complex principles are challenging to operationalize in higher education; yet, we are steadfast in our diligence to forge ahead to advance this vital mission.



Community colleges are uniquely positioned to lead higher education in the work of social justice. Many of our students come from historically underserved and underrepresented backgrounds; students of color, students with recent immigrant histories, students from cycles of low income if not poverty, students from indigenous communities, and students from first-generation families.


The idea of promoting social mobility through education is unconditionally and uncompromisingly embraced by community colleges. This is an exciting role, and it comes with a heavy responsibility. Simply put, we need to create environments where our students achieve greater academic success, so much so that we close our persistent equity/opportunity gaps.



If you are committed to social and racial justice and if you are interested in joining a community dedicated to solving these inequities through education, please apply.

Monday- Friday, 7:30am-4:30pm

To assist users of all skill levels with a wide variety of questions or issues regarding telephone, computer hardware and software operation; to serve as the primary user/customer contact and liaison between end users and Information Technology staff regarding voice and data technology; and to maintain a database of work requests and problem resolutions.

Duties may include, but are not limited to, the following:
Troubleshoots basic network and computer problems, general Internet and application issues for users in person, via e-mail, phone, online chat sessions or other relevant means.
Recommends or performs minor remedial actions to correct routine problems based on knowledge of systems operation.
Explains installation, modification, and instruction of minor repairs to hardware and software systems.
Performs basic configuration of telephone, such as assigning extensions and creating and modifying voicemail boxes.
Researches inquiries using available resources; escalates user problems to a specific technology staff member or supervisor as needed.
Records user issues and performs follow-up of status.
Provides assistance to other Technology staff.
Compiles and publishes statistical information regarding Help Desk functions on a regular basis.
Logs all Help Desk interactions by building and maintains a database of work requests with documentation for future inquiries; prepares activity reports.
Answers inquiries and resolves basic hardware and software problems by walking user through simple procedures and processes for resolution of software, LAN, PC, and telephone difficulties.
Coordinates on-site technical support for emergency status calls when software and/or equipment failures occur.
Notifies users of major network or application software system difficulties and provides users with status updates of estimated down time.
Provides assistance and instructions for first-time customers.
Stays current with present-day system information, changes, and updates.
Performs other related duties as assigned.

EXPERIENCE AND TRAINING
One (1) year of responsible experience working with computer applications, PC hardware and operating systems
OR
Two (2) years of experience performing duties in a help desk support function.

EDUCATION/LICENSE OR CERTIFICATE
Possession of an Associate degree from an accredited college with a major in computer science or related field, or the equivalent

Knowledge of:
Various software applications, hardware, and associated peripherals (printers, scanners, video cameras, etc.).
Principles and theories of network systems management and internet technologies.
Operating systems configuration and problem solving methods.
Office automation fundamentals and applications.
Data system terminology used in job documentation and systems communications.
Emergency procedures related to system malfunctions.
Problem-solving techniques with the ability to assist end users.

Skill/Ability to:
Communicate effectively, both orally and in writing.
Record data, elicit information, convey ideas, facts, and information to faculty, students, staff, and the general public.
Maintain professionalism and discretion when working with sensitive information (system access, passwords, etc.).
Organize and prioritize work.
Identify what information is needed by others for effective actions and identify important information required for troubleshooting.
Deliver technical customer support over the phone in a call center environment.
Identify, troubleshoot and resolve a wide range of technical computer and application related problems.
Research, diagnose issues and explain technical solutions to non-technical users.
Serve students, staff and colleagues in a helpful, empathetic, professional manner.
Establish and maintain cooperative work relationships with those contacted in the performance of required duties.
Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio- economic, race, ethnicity, gender identity, sexual orientation, age, mental or physical disability, and religious background of all students, faculty and staff, and with all individuals encountered in the performance of required duties.

In accordance with the Human Resources Procedure 3050.05, all foreign degrees and credits used to meet the minimum qualifications must be evaluated by an approved National Association of Credential Evaluation Services (NACES) agency www.naces.org prior to the implementation of the equivalency process. You must upload your evaluation with your application when you apply for this position to be considered. We cannot accept foreign degree evaluations after the closing date. The candidate bears all responsibility and costs associated with obtaining the evaluation.

Insurance: The District offers health, vision, dental and life insurance for monthly classified employees and managers/supervisors and their eligible dependents. Monthly classified employees and managers/supervisors covered by another health medical plan may waive District coverage and receive a monthly cash stipend.



Retirement: Most employees are members of the PERS (Public Employees Retirement System). Faculty employees and Academic Managers are members of the STRS (State Teachers Retirement System). Police Service employers are members of Safety Public Employees Retirement System.



Deferred Compensation: The District offers two optional deferred compensation plans. Eligible employees have a choice of the 457, 403b plans and a selection of savings and investment options.



Leave Allowance: The District offers monthly eligible classified employees and managers/supervisors a generous vacation and sick leave benefits as well as 20 paid holidays annually (which can vary based on length of winter break).



Additional Benefits: The District also offers monthly eligible classified employees and managers/supervisors educational reimbursements, employee assistance programs, a travel assistance plan, longevity compensation, retiree benefits, employee discounts on health memberships and a comprehensive wellness program.



Newly hired employees may notify the respective union (Local 1 or United Faculty) if they opt to join and/or authorize payment to the union. If the newly hired employee authorizes payment to the union then the following fees apply: Local 1 has a one-time initiation fee of $45.00 and monthly contribution of 1% of gross pay +$1. United Faculty has an agency fee of .55% of gross pay plus $2.50. (All confidential, supervisory and management positions are exempt from union membership)



For further information regarding benefits eligibility and details please refer to the following documents available on the 4CD website:

Classified Employees Local 1 Contract (Article 20-Benefits):
https://www.4cd.edu/hr/localonecontract/2019-2022%20Local%201%20Contract.pdf



Managers/Supervisors/Confidential Personnel Manual (Section 8-Insurance Benefits):
https://www.4cd.edu/gb/policies-procedures/manuals/MSC_08.pdf

All job offers of employment are conditional upon the applicant’s satisfactory results of the Post Offer Pre-Placement Evaluation Program. This involves a physical strength test to demonstrate a minimum level of strength to perform the essential duties of the job. There is no charge for this service. Please do not make an appointment for testing until you have received notification from the Human Resources Department after a job offer is extended. The positions we currently evaluate are: Building Maintenance Worker, Custodian I and II, Lead Custodian, Cook, Food Services Assistant, Food Services Supervisor, Food Services Supply Clerk, Food Services Coordinator, Grounds Worker/ Gardener I and II, Senior/ Lead Grounds Worker/Gardener, Lead Maintenance Mechanic, Senior Equipment Maintenance Worker. If you are not hired in a listed classification, you may disregard this notification.

In conformance with the Americans with Disabilities Act, requests for reasonable accommodations may be made to slever@4cd.edu. For administrative purposes, requests must be made at the time of application.

It is the District’s policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunity, and are not subjected to discrimination in any program or activity of the District on the basis of ethnic group identity, race, color, ancestry, religion, marital status, sex, national origin, gender, gender identity, gender expression, age, sexual orientation, physical or mental disability, medical condition, genetic information, veteran status, parental status, citizenship or because an individual is perceived to have one or more of these characteristics or based on association with a person or group with one or more of these actual or perceived characteristics.