20130568P

SA.SPEC2.FINAD.24

Specialist, Financial Aid

Support Staff

Pay Grade 13

Financial Aid

This regular, full-time, support staff position will work Monday through Friday, 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m., with flexible and/or extended hours during peak times.

See job duties below.

Under general supervision, the Specialist maintains accurate and thorough records on all incoming and outgoing documentation associated with Financial Aid and electronic student files. They run and troubleshoot related reports and assist with activities and special events. They provide expertise to all stakeholders regarding Federal Financial Aid process in its entirety.
The Specialist communicates regularly with internal and external compliance authorities and stakeholders, including but not limited to Kellogg Community College Foundation, Support Services, Upward Bound, community agencies, other foundations, and area high schools.

Kellogg Community College is located in Battle Creek, Michigan, a community of approximately 54,000 people. Leisure activities, natural resources and learning opportunities provide a foundation for residents. Located along the I-94 interstate, Battle Creek is within 30 minutes of Kalamazoo, 60 minutes of Lansing and Grand Rapids and within three hours of Detroit, Chicago and Indianapolis.

• Deepening our understanding of diversity, equity and inclusion through learning, engagement with others and personal reflection;
• Valuing the lived experiences and perspectives of others while nurturing and understanding the differences between us;
• Rejecting all forms of prejudice, discrimination and racism; and
• Advancing integrity, justice and civility among and between us.

The job responsibilities are performed in an office area and presentation venues. Travel by car required. The job has intermittent periods during which continuous physical exertion is required, such as independent mobility between work areas, standing, sitting, stooping, bending, climbing, lifting material or equipment, some of which may be heavy or awkward (8 – 45 pounds). Typically requires regular use of one or more physical senses of medium intensity and long duration. Must meet reasonable deadlines, quotas or demands for accuracy, and may be involved in some mildly unpleasant situations.

• Associate degree AND one (1) year of relevant experience OR one (1) year of post-secondary education and two (2) years’ relevant experience OR three (3) years’ relevant experience.At the time of application, attach unofficial transcripts showing successfully completed coursework, if applicable.

• Ability to work with MS Office suite, including Word, Excel, and Outlook or similar level applications at an intermediate level.

• Minimum of two (2) years of experience in an active, multi-tasked, automated work environment.

• Strong attention to detail.

• Associate degree or higher from an accredited college or university.

• Entry-level experience with student information systems (SIS), such as Ellucian Colleague, Banner, etc.

According to the published support staff salary schedule, Classification Pay Grade 13, 2024-2025 hourly wage range, step one $21.12 to step six $27.03. Internal applicants may refer to Article 22, Section 5C.

To be considered, all required materials must be submitted no later than Thursday, January 2, 2025, at 9:00 a.m. EST, and it is the responsibility of the applicant to ensure all required materials are submitted by the closing date and time. Only online applications will be accepted – any paper applications will be rejected and returned to the applicant. As part of the interview process, applicants will be given a skills test. If you have questions regarding our online application process, please call 269 565-2074 or e-mail hr@kellogg.edu.

11/27/2024

01/02/2025

9:00 a.m. EST

11/20/2024

11/27/2024

Customer Service

• Provide high quality customer service in difficult and uncomfortable situations to students, staff, community stakeholders and service providers. This is done through various means: phone, email, in-person, and postal mail. Requires an in-depth understanding of a broad scope of processes and utilize available technology to assist in the information exchange.

 

System Processing

• Develop, execute, maintain, troubleshoot, and continually evaluate electronic processes, utilizing various forms of technology, Dept. of Ed (DOE), interfaces, and scanning software to provide timely communication to and from students, parents, staff, and stakeholders.
• Provide process analysis in order to troubleshoot issues, develop, implement, and train individuals on any changes or enhancements.
• Manage, document and process file imports, and exports along with FA Module set-up, development, and continual troubleshooting Colleague issues.

 

Communications

• Review and update financial aid forms and documents.
• Post Financial Aid forms and documents and notifications of office updates and policies to the various modes of Financial Aid communications.
• Maintain and update information on FA webpage.

 

Professional Development

• Continually enhance and maintain knowledge associated with the Institution and Financial Aid policies and procedures for various aid programs. (FAFSA completion, regulatory compliance, Colleague FA Module, and various other resources available).

 

Administrative Support

• Run reports, pull data, and provide data entry support for administrative staff.